The year at a glance
Much has been achieved this year to provide the best possible homes and services for our customers.
Welcomed
new customers
Invested
in our existing homes
Customer satisfaction with repairs
Helped
customers get back to work or enrol on a training course
Completed
new homes
Secured
of income for customers *
Rated G1 for governance and V1 for financial viability by the Regulator of Social Housing
customer contacts received by customer experience team
*Secured £10.3 million income for customers made up of ongoing and backdated awards of benefit, including giving advice to customers with new tenancies