In your words
Your thoughts, what matters to you, written by customers for you.
Co-creating isn't just a new buzzword, it's a way of working. Empowering you to have a voice, say what's important and not making assumptions that we know what's important to you.
Having those moments and opportunities to listen, learn, act and be inspired by new ideas and honest conversations that impact our services, homes and communities.
It's not just about the now, it's about our future, your future and making every effort to consider and shape all we do around you. Learning what it is you want and expect from us.
We've worked closely with some of our customers to offer feedback to this review and have the opportunity to create content important to them.
Here is what they have to say...
Tackling digital waste
by Natalie Welch
VIVID customer
“Let's embrace the change and build a more engaged, proactive, and sustainable community together.”
How we consume content is ever changing, what we need, understand or react to. This is true for VIVID and how they communicate with us.
It's about feeling connected and informed, in a timely way that doesn't feel overwhelming.
Evolving a customer communications strategy that adapts to our needs could really reduce the environment impact through digital and paper waste. The benefits are clear, and the potential for positive change is significant. Think about it: streamlined digital platforms and transparent, concise messaging can make a difference. One piece of work to achieve this is for VIVID to segment residences and dwellings. With this information to hand, it could save communications going to people it doesn't need to. Urgent things come as letters in brown envelopes, as a phone call or a text message. Less urgent comms might be in an email newsletter or on a noticeboard. Some of these can be unsubscribed, or preferences can be changed. Continuing to listen to customers, consider their needs, but ultimately empower residents, making them feel heard and valued. When people are informed and engaged, they're more likely to take action, whether participating in local events, adhering to new regulations, or providing input on community projects. It's a win-win for everyone involved. Let's embrace the change and build a more engaged, proactive, and sustainable community together.
Natalie Welch
VIVID customer
Understanding a customer journey
by Lee Sexton
VIVID customer
Lee Sexton
VIVID customer
If you are lucky enough to be in a new build you will probably be aware that you have an “end of defect check”. This is important for VIVID but more importantly so, for us as tenants whether you are shared owner, leasehold or association.
A person comes round and has probably 30-40 of these a day. They make notes and leave. You assume that this will all get passed on as they don’t tell you or give you a copy, (this could be done better, but for now….)
Make sure you keep a list of what you pass on and check with VIVID in 10 days’ time to see that everything has been passed on. This really is your last chance to get any minor snags completed under warranty which if you are shared owners or leasehold will come at a cost to you if its not on that list.
It may not seem fair but the builders put houses up so quick, they are keen to get past the defect period and relinquish responsibility. Like most things in life, there is a cost involved to them and when that period ends, they move on.
Once you confirm that VIVID have all your end of defect snags, you can then relax a little and follow up as necessary.
Moving house and creating a home is stressful, but knowing in advance what you need to do and letting VIVID know makes all the difference.
“If you are lucky enough to be in a new build you will probably be aware that you have an - end of defect check.”
