Accessibility
We're committed to digital accessibility, offering features like sign language interpretation, multilingual support, and inclusive design to ensure everyone can engage with us easily.
Assistive toolbar
We’ve added the Recite toolbar to help make our website more accessible. It‘s got lots of helpful features, including: a screen reader, screen mask, dictionary and language translation. And you can change the style and layout of pages to suit you, including changing the colours, fonts and spacing. Click on the orange ‘Accessibility and languages’ button or menu item to turn the toolbar on.
SignVideo
We use a sign language service for customers who use British Sign Language. The live service, provided by SignVideo, will enable you to contact us using British Sign Language. When you click the button (below), you’ll be connected to an interpreter from SignVideo who'll interpret your call.
To use SignVideo you'll need:
- A PC, Mac or laptop with a webcam or a tablet or smartphone
- Chrome (PC and Mac), Firefox (Pc and Mac), Mac Safari 11, iOS 11 Safari and Android 4.0 upwards
- Bandwidth that is:
Minimum 512kbps
Recommended 1 mbps upload for HD Video
Maximum 1.5 mbps
This service is free from your own home and is available during office hours (that’s 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays). For troubleshooting and technical guidance, please contact Sign Video directly on help@signvideo.co.uk or call 020 3388 0771.
Alternative languages
We’ll translate key legal documents into alternative languages for you. We’ll provide other documents in English, but we’ll support you to use online translation services or your phone translation service to translate. For phone calls or in-person meetings, please let our staff know that you wish to use a translation service and we can arrange for live translation.
Alternative formats
If you require any website content and/or documents in a different format or a larger font, please contact us and we will do all we can to accommodate this.
Accessibility statement
Read our accessibility statement in full on our main website here.
