Accessibility
We want everyone to feel comfortable and confident using our digital services. Accessibility has long been part of how we work, and over the past year we’ve continued to build on what’s already in place, making small but meaningful improvements to how people access and use our content. Our digital accessibility offer includes British Sign Language interpretation, assistive tools, language support and alternative formats to support easy access for all.
Assistive toolbar
The Recite toolbar continues to support accessibility across our website. It offers a range of helpful features, including a screen reader, screen mask, dictionary and language translation. Users can also customise pages to suit their needs by adjusting colours, fonts and spacing. The toolbar can be accessed at any time by selecting the orange ‘Accessibility and languages’ button or menu item.
SignVideo
We continue to offer a live British Sign Language service for customers who use BSL, delivered by SignVideo. This enables customers to contact us, with a qualified interpreter joining the call to support communication.
When the button below is selected, a SignVideo interpreter joins the call to support communication.
To use SignVideo, you'll just need:
- A PC, Mac or laptop with a webcam, or a tablet or smartphone
- An up‑to‑date web browser, such as Chrome, Firefox or Safari
- A stable internet connection
- Minimum speed: 512kbps
- Recommended for HD video: 1mbps upload
This service is free to use from home and is available during office hours — 8:30am to 5pm, Monday to Thursday, and 8:30am to 4:30pm on Fridays.
If you need any help with technical issues or troubleshooting, you can contact SignVideo directly by emailing help@signvideo.co.uk or calling 020 3388 0771.
Alternative languages
Key legal documents can be translated into alternative languages on request. Other documents are provided in English, with support available to use online or phone‑based translation tools if needed. For phone calls or in‑person meetings, staff can arrange live translation when requested.
Alternative formats
Website content and documents can be provided in alternative formats or larger font sizes on request. Please contact us and we’ll be happy to help wherever possible.
Accessibility statement
Read our accessibility statement in full on our main website here.
